Delivery

All order are send from Fukuoka by the Japanese Post or EMS (the customer will have the choice during the order process, before payment)

The shipping price vary by the weight of the order and by the delivery mode. We deliver in Europe, USA, Canada and Asia.

The package weight is calculated automatically according to the customer's basket content, and the shipping price is also calculated automatically.

All orders require 1 to 3 days for preparation, except during exceptional periods.

There is no shipping on Sundays and Japanese holidays.

Delivery times given below are average, and are for indicative purposes only. Japon-Kara's responsibility can be incurred for exceeding these time limits or a package lost by the transport company.

Japon-Kara cannot be responsible for the loss or damage of packages. We highly recommend an insured method of shipping, especially for large orders.

Delivery Method :

Epacket Light :

This delivery method is managed by Japan post office then by the national post office of the delivered country.

Cheapest way with a limit of a 2kg package and a total size limit of 90 centimeter.

No-priority shipment, need between 1 to 2 weeks, there is a tracking number, but no insurance.

The shipping price are calculated by 500gr range.

Epacket :

This delivery method is managed by Japan post office then by the national post office of the delivered country.

Cheapest way with a limit of a 2kg package and a total size limit of 90 centimeter.

Needed around 8 working days, there is a tracking number,and an insurance for around 60$.

The shipping price are calculated by 250gr range.

Express EMS :

EMS will manage the package until the delivery country, after it's different for each country. In FRANCE, CHRONOPOST will continue the shipment. In SWISS and BELGIUM it will the national post office

Priority shipment, need 3 to 5 working days, there is a tracking number and an insurance for damage or loss. Maximum insurance refund is 20.000 Yen ( around 160 Euro)

The shipping price are calculated by 250 grams range.

The tracking number will be send by e-mail, when the package will be manage by EMS. You can track your package here or below.

For France's delivery, you will can follow your package by using CHRONOPOST when it will be in France.

We remember you that The import of a product from Japan may be subject to taxes and to Customs Tariffs in the country of delivery. These supplementary costs are the customer’s responsibility. Please note that very often products arrive at their destination without incurring in any supplementary costs. Japon-Kara cannot control or predict these customs costs.

The order are send with my name and not with the website name, and the custom declaration form will be fill with "gift" value, these two steps will reduce the probability that your order will be opened by customs.